Last Updated: 1st of July 2021
This agreement is between Latin Dance Pop Ups Pty Ltd, trading as Latin Dance Australia and Dream Wedding Dance (referred to within these terms & conditions as “LDA”) and anyone who subscribes, buys, enrols or attends any of LDA’s services. By subscribing, buying, enrolling or attending any of LDA’s services, including any services through Dream Wedding Dance, you agree to be bound by the terms and conditions below as well as for any future purchases.
All LDA products and services are NON-REFUNDABLE. Please see ‘Cancellations & Refunds’ section for details on how to cancel your membership and if you are eligible.
It is your responsibility to maintain up-to-date contact details with LDA and to check your emails including ‘spam/junk’ mail to ensure you receive all information necessary from LDA, as well as to check our website and social media pages for important updates.
CLASS CANCELLATION POLICY 2020
To ensure all students have equal opportunity, from 31st May 2021, class cancellations must be done 1 hour before the start of the class, or this will be considered a “Late Cancellation”. Late Cancellations and no-shows to class will result in ONE warning per client. Any late cancellations or no-shows thereafter will result in a $5 late fee PER CLASS being charged. No future classes will be confirmed or attended until all fees have been received.
Continuation of failure to attend classes may result in you being un-enrolled from future bookings.
This policy will continue to be reviewed in-line with NSW restrictions for COVID-19 and thus is subject to change at short notice.
What happens if your direct debit fails?
If you do not have sufficient funds to fully pay your fees on the due date, we will suspend your access to classes until your payments are up to date. We will continue to debit your nominated account without notice, until we have received the total amount you owe us. Should we continue to be unable to collect payment from your nominated bank account or credit card, we will contact you and ask you to nominate an alternative bank account or credit card for direct debit. Please note Ezidebit charges an administration fee for unsuccessful payments.
CANCELLATIONS & REFUNDS
Any changes to your membership will incur a $50 administration fee.
Can I have refund?
No. All LDA products and services are NON-REFUNDABLE.
Can I transfer my membership?
Only Bronze, Silver and Gold Memberships can be transferred subject to approval and fees will apply.
Can I cancel my membership?
Yes, you can cancel your Bronze, Silver or Gold membership at any time and you will just be required to pay 50% the remaining balance. If you paid for your membership upfront in full, we will credit 50% of the remaining term of the service your bought, minus the administration fee. If you have completed the full term of your first membership and you are on a month by month auto-renewal basis, the cancellation of your membership will be effective 30 days from the day of your last scheduled payment.
Can I cancel my 8 Class Pass, 2-Month First Timers Trial or other non-membership?
No. Any payment option that is NOT a Bronze, Silver or Gold Membership are non-refundable after 24 hours from purchase. If you wish to cancel your 8 Class Pass, 2 Month First Timers Trial or Monthly Pass within 24 hours of purchase, you will incur a $50 administration fee.
Can I cancel my Online Classes Only Pass or Monthly Unlimited Pass?
Yes. You can cancel at anytime when requested in writing via email, allowing 3 business days to process your request.
When you subscribe to the Online Classes Only pass, you agree that LDA will charge you weekly or monthly on your nominated credit card or bank account, until we receive a written request to stop your pass. Memberships become active on the day of purchase. The Online Classes Only pass can’t be extended regardless of public holidays, illness, injury or any circumstances surrounding the Covid19 situation, and cannot be refunded or exchanged.
How can I cancel my membership?
Simply send an email to firstname.lastname@example.org allowing at least 3 business days to process. You must ensure any outstanding balance is paid before the cancelation can be activated. All communication regarding changes to your membership must be done in writing. Once your membership has been cancelled, it cannot be reinstated and you must purchase a new membership at your own cost.
Can I change my activation date?
Yes, you can request an activation date change only before the original date as passed. Once the date has passed, it will not be able to be changed.
Refunds and credits can only be done for the person who made the purchase. We do not refund or credit a person of a different name or account.
Can LDA cancel my membership?
We reserve the right to cancel your membership should your direct debit payments continue to bounce and no alternative method of payment is provided in a timely manner or may you refuse to abide by administrative requirements. In the event that you had your membership cancelled by LDA and you may wish to use any of LDA’s services, classes or memberships in the future, you will be requested to pay any outstanding debt from previous services. LDA may refuse direct debit payment options and request upfront payment.
Bootcamps and Workshops
We do not offer refunds for pre-paid bootcamps and workshops.
Can I suspend or pause my membership?
Yes, the Bronze, Silver and Gold Memberships can be suspended in 30 day increments ONLY and with the below maximum amounts:
Can I pause or extend my 8 Class Pass, 2 Month First Timers Trial, Online Class Pass or Unlimited Monthly Pass?
No. Any non-membership payment option cannot be paused, suspended or extended.
How do I suspend my membership?
Membership suspension requests must be done in writing via email to email@example.com allowing at least 3 business days to process. Any outstanding fees must be paid prior to suspensions being approved.
Suspensions cannot be backdated.
Once your Bronze, Silver or Gold Membership suspension has begun, it cannot be unsuspended. If you wish to attend classes during your suspension time, you can do so by paying for a drop-in or other pass option.
HEALTH RELATED RESTRICTIONS
Studio rules, class format and number restrictions are subject to change at any time when government restrictions and recommendations deem necessary. This may include reduced class sizes, in-person to online format, mask requirements, and restrictions of entry for people from virus hot-spots. Any additional health-related restrictions will be introduced at LDA’s discretion.
Any persons purchasing, activating or renewing a Gold, Silver, Bronze or First Timers 2 Month Trial Membership, 8 Class Pass or any in-person pass from the 1st of April 2020 understands and agrees that any sudden change in the global climate, including any Covid-related restrictions, will not affect the conditions of the membership or pass. All membership suspensions will be considered in-line with the regular suspension terms and conditions from 01 January 2021.
During periods of lockdown or when class format is altered, students will be offered the option to suspend their membership, pass or other service on a weekly basis for the cost of $10 per week. Suspensions cannot be backdated or undone once activated and must be requested in writing, allowing 3 business days for LDA to respond to the request.
PUBLIC HOLIDAYS & ANNUAL BREAKS
Cancellation of classes
LDA reserves the right to cancel classes due to unforeseen circumstances, on public holidays, over the period of large industry events and 2 weeks over the end of the year break. We will make a reasonable effort to inform cancellation of classes in advance via our social media channels, notice boards, at reception and during classes. These cancellations will not change the terms of your membership.
Can we increase your fees?
Our fees are displayed on the website. In case of discrepancy of fees displayed on the website and reception, the fees advertised on the website must be considered the correct ones.
We reserve the right to increase our fees at any time without notice. We will make a reasonable effort to inform you and all students of any increase of fees in advance via email. If we don’t hear from you, we will consider that you have agreed with the new fees. Any fee increase will only affect you after the expiry date of your current membership or if you sign-up for a new contract.
How our weekly prices are calculated:
Our equivalent weekly prices are displayed on the website. Advertised weekly prices are calculated by dividing the upfront amount by the number of weeks covered by each membership or trial.
E.g.1 Gold Membership valid for 12 month: $1560 paid upfront. 12 Months = 365 days/7 = 52 weeks. $1560/52 weeks = $30 per week
E.g.2 First Timers 2 Month Trial valid for 2 months: $260 paid upfront. 2 Months = 60 days/7 = 8.6 weeks. $260/8.6 weeks = $30 per week
PRIVATE CLASSES, PRO-AMS & WEDDING DANCE LESSONS
LDA PERFORMANCE COURSES
TERMS & CONDITIONS
This agreement is between LDA and the students enrolled to any of LDA’s performance courses. By signing-up to a choreography, any performance team or performance course (referred to as ‘choreos’) you agree with the terms and conditions below.
Prices and Payment
Attendance and Readiness
Copyright and Use of image
Health & Fitness
Respecting our facilities
You are responsible for using our facilities with care. Note that you will be responsible for any damage that you or your guests cause through a wilful act or negligence. Any children brought onto the premises must be supervised at all times.
Keeping your belongings safe
Please keep your belongings safe and do not bring valuables into the studio. Unfortunately, thefts do happen. We cannot accept responsibility for any loss or damage to your belongings while you are at the studio. We give lost property to charity each week, and any items left on the premises are not the responsibility of LDA or staff.
We are not liable for any loss or damage to your vehicle or its contents even if you are parked within the studio’s car park, the building premises or nearby areas. Please don’t park in our neighbours’ car spaces as this may incur in a fine issued to us and will then be charged to you.
Refusal of Entry
We hold the right to refuse entry to anyone, or to request you to leave the premises at any time. If required, LDA Directors will discuss appropriate action including but not limited to, termination or suspension of memberships, refusing participation in classes and performance courses, refusing studio hires or attending any LDA events. We can refuse your attendance without warning if you behave in a way that is risky or seriously inappropriate, such as:
You understand that certain classes and choreographies require physical contact and close proximity with dance partners including holding of hands, leading the partner with physical cues, lifts and other moves. We expect all participants to behave in a safe and appropriate manner at all times. If you are uncomfortable with participating, you must contact LDA management immediately so that we can guide you in finding a more suitable class for you.
Numbers are restricted, and classes are filled on a first come first served basis. LDA is not responsible for any missed opportunities to attend classes, choreography courses etc, should there be no more places available at the time of booking.
Timetable & Scheduled Instructors
We reserve the right to add, change or remove classes and instructors on our timetables or performance courses without notice. The most up-to-date timetable will be available at our website, however last-minute changes of instructors can occur.
In attending our classes, we trust that you are in good health condition and that you know of no medical or other reason why you cannot or should not engage on active or passive exercise. Our staff and contractors are not medically trained or qualified to assess if you are in good physical condition and can exercise without risking your health, safety or comfort. If you have any doubts, we strongly urge you to seek expert advice before starting classes with us.
You understand there are specific risks of physical or property damages, losses, or injury that may result from your participation with LDA classes, and you voluntarily assume the risks associated with such participation.
STAFF CODE OF CONDUCT
Statement of Commitment
LDA is committed to protecting your privacy and any personal information we collect. LDA complies with the Privacy Act 1988 (Cth). This policy explains how we may collect, use, disclose and otherwise handle personal information. LDA is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously.
Collecting personal information
LDA will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what is provided voluntarily by a member or prospective member. We collect personal information primarily to enable us to provide members with our services. LDA may also use the information for marketing to you or for any other purpose permitted under the Privacy Act 1988 (Cth). You don’t need to identify yourself when you deal with us (e.g. to find out more about membership packages) however in certain situations we will only deal with individuals who have identified themselves to us. When a membership is purchased, personal information will be requested in order to provide the requested service, provide updated information, and advise of other LDA services, which may be of interest. You are not obligated to provide personal information however failure to do so may result in LDA being unable to provide services or products to you. Personal information is collected directly from clients or potential future clients when they complete an online form, make a purchase or otherwise disclose their details to become a client of LDA. This can be done in person at the studio reception or online via our website.
Use of tracking technologies
LDA uses tracking technologies to make use of the website and services as convenient as possible and for advertisement purposes. It is possible to set your browser to refuse tracking technologies, however, this may limit the services provided by LDA’s website.
Using and disclosing your personal information
Personal Information will be used for the following primary purpose:
To fulfil obligations under a member’s membership agreement and/or any other contract between him/her and LDA;
LDA may employ other companies or service providers to assist us in providing our services, including (but not limited to) marketing, market research, mail-house services, hosting and product development services, analysis of member lists and/ or consulting services. These third parties may have access to personal information that is needed to perform their specific function. They cannot use that information for other purposes other than what is approved by LDA.
LDA recognise the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of LDA, or any member of the public, or to lessen a serious threat to a person’s health or safety.
Contact by LDA
If an individual receives communications from LDA which they do not wish to receive, they may request to have their name removed from the database by contacting LDA via email.
Individual’s right of access
Individuals have the right to review, amend or delete personal information that may be recorded on the LDA database. Information may be reviewed, amended or deleted by written request sent via email, in our website in the ‘my info’ section or at the studio’s reception. A request may be made to delete personal information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information or incorrect information being provided may result in LDA being unable to communicate with you when required.
Storage and security of personal information
LDA takes all reasonable steps to keep secure personal information recorded and to keep this information accurate and up to date. The personal information is stored on secure servers if in digital format, or in locked areas if in hardcopy format. LDA employees and data processors are obliged to respect the confidentiality of any personal information held by LDA. LDA only permits authorised personnel to access your information and information will only be disclosed to third parties where they have the appropriate authority from the clients and company directors. Employees of LDA are prohibited from sharing any personal information outside of LDA services or without prior written approval from the directors, including the use of client information for external interests or businesses not associated directly with LDA services.
LDA and links to other web sites
LDA provides links to websites outside of the LDA site. These linked sites are not under the control of LDA, and LDA is not responsible for the conduct of companies linked to the LDA website, nor for the performance or otherwise of any content and/or software contained in such external websites.
Understanding our rights
Allowing us to use your image
We sometimes film and/or photograph classes, rehearsals, parties and other activities at our studios or in other locations. It is possible that you will appear in these materials. By accepting this agreement, you allow us the unrestricted right and permission to use your image in printed or digital promotional materials including, but not limited to: websites, social media, flyers, banners and videos.
Claiming against outside providers
Contractors and tenants provide some services in our studio, such as private classes, choreography training, pilates, etc. You will need to pay service fees directly to them and we are not responsible for those fees or for any associated costs or refunds.
Any service they provide is a contract between them and you and we cannot accept any responsibility for a breach of contract or negligence. If you make a claim because of something a contractor or tenant has or has not done, your claim should be brought against the provider, not us, whether you have paid them or not. You release us from any claim resulting from an act or omission by a contractor or tenant.
Change of location
We can change the location of the school at anytime. We will give you 7 days notice in writing via email.
Change of business name
We reserve the right to change our brand name at any time. This may occur in case we enter a partnership or merge with another institution. We may send you written notice via email outlining the details of any changes.
Which laws apply?
Meeting state laws Your agreement is subject to Australian law and is governed by the state laws where your home club is located. If a court decides that any section of your agreement is invalid or unenforceable, that section will be deleted from the agreement. The other sections will remain valid and enforceable.
Restricting your rights to sue
Under the Competition and Consumer Act 2010, we guarantee that our services are:
However, under certain legislative provisions, we may ask you to agree that these conditions do not apply to you. If you accept the agreement, you will be agreeing that your rights to sue us are excluded, restricted or modified as set out in these terms and conditions. This applies if you are injured (including injury that results in death) because the services were not rendered with due care and skill, or they were not reasonably fit for their purpose.